Oct 22 2009

Windows Phone + Google Exchange = Problem?

Category: MSDN ForumsJoel Ivory Johnson @ 20:19

In listening to my usual round of podcast I heard a participant in one of my favourite podcasts (http://msmobiles.com) express a complaint about how exchange was working for her on Windows Mobile 6.5.  I didn't think much of it at first but after hearing of a few more problems with Windows Mobile 6.5 and attachments in exchange I finally decided to look into it myself.  The problem was that when she would open an e-mail with an attachment on her Windows Mobile phone the attachment did not show, but if she opened the e-mail from her desktop or iPhone the attachment was there.  The problem was attributed to the Windows Mobile 6.5 rom. Afterall it was workign elsewhere and had worked for her when she used Windows Mobile 6.1 several months ago.

I fired up the emulators and configured one to use my corporate e-mail account.  I sent myself an attachment and it worked fine.  I then reconfigured the phone to use Gmail's exchange service and experienced the same problem that she did.  Both accounts worked fine on my iPhone.  Since the problem appeared to be specific to Widnows Phone and Gmail I did a bit more searching and found that it is a problem on Google's side.  It has been acknowledged as a problem and a fix is expected to come out sometime "soon" (the Google employee is unable to state an exact date).

So if you are having any problems with Gmail over Exchange and your Windows phone there's nothing wrong with your phone. It's something Google is dealing with.

More information can be found here.

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